PRIVACY POLICY

evolvexplore Limited is committed to respecting the privacy rights of all visitors to our website. We comply with data protection laws at all times and have set out this Privacy Notice to explain what personal data we collect, why we collect it, how we protect it, and to explain your rights. 

Personal data we collect

We collect the following data about you:

  • your name, e-mail address, contact details and communication preferences when you complete forms on our website;

  • your online browsing activities, your IP address (computer internet address) and your approximate location (as determined by your IP address) in conjunction with Google Analytics (more details below).

  • information that you provide to us either by email, telephone, zoom or other means of communication during the course of discussions about the services we may be able to offer you, as well as during dialogue (whether oral or written) during the course of our provision of coaching, mentoring, consulting or other services.

In addition to personal data that you give to us we may also collect:

  • data that you have shared publicly, such as LinkedIn

  • data that has been supplied to us by your employer if they are sponsoring your use of our services, which will usually be information about the areas in which they perceive you may benefit from coaching

  • any third party whom you directly authorise us to speak to in support of our provision of services to you.

Transparency is important to a successful coaching/mentoring relationship and when we collect information about you from your employer or from any other third party that you authorise us to speak to then it will be on the understanding that we will share this information with you.  With your agreement we may record coaching and mentoring sessions that we have with you. If we do make a recording then this will be solely for your personal use: we will either send it to you and then delete any copy on our systems, or if you say you do not want a copy of the recording we will delete it straight away.

 

We will also hold financial records about the payments that you have made to us in respect of our services.

How we use your data

We use your data for four reasons:

  • to provide information, support and services to you;

  • for the delivery of any services you buy;

  • for keeping any records that we are required to for the purposes of complying with our legal obligations

  • to manage customer service interactions with you;

  • to subscribe you to our mailing list and send you relevant information by e-mail;

  • to analyse how our website is used, so that we can improve it and report anonymised visitor numbers and analysis for performance reporting and to funders.

When and how we might share your data

We will never sell your personal data. We share limited data for limited purposes. There are three different sets of data sharing involving personal data collected through our website:

  • Cookie/visitor behaviour – we share this information with Google Analytics 

  • Contact information you provide for our mailing list 

  • Contact information you provide to seek help/support/information/provide feedback/make a complaint – we store this in computer systems provided by third parties for processing, storage and archive purposes.

 

If you have consented to receive marketing messages from us but then change your mind you can ask us to remove your contact details from the marketing list at any time by either unsubscribing to a message received or emailing us on evolvexplore@gmail.com using “unsubscribe” as the email title. 

How we protect your data

We are committed to keeping your data secure. We use encryption for web traffic to and from our website and we store any data provided through our website in secure computer systems that only authorised staff have access to. Our data is backed up and we have secure systems in place to prevent hackers, viruses and similar from accessing our systems and data. We also have a range of policies and procedures for our staff with ongoing training, to ensure your data is kept safe and only used in accordance with this Privacy Notice.

How long we keep your data

We only keep your data for as long as we need too.  More specifically:

  • website visitor data (Google Analytics) – we will retain your data for 26 months;

  • mailing list subscription – we will retain this data until you unsubscribe from our mailing list (every mailing list e-mail you receive from us will have a link allowing you to easily unsubscribe);

  • customer enquiry information – we will retain this for not more than 2 years after you last contacted us –   We will keep financial information about the fees that you have paid to us for up to 7 years after the end of the tax year in which payment was made, for the purposes of fulfilling our statutory tax and financial reporting obligations.

Transferring data outside of the European Economic Area (EEA)

We are required to tell you if we transfer data outside of the EEA. The data we collect and process is not transferred outside of the EEA.

Legal basis for using your data

We generally rely on your consent to use your personal data in relation to monitoring website usage and sending you direct e-mails through our mailing list, or providing customer care, information or support should you choose to contact us directly through our website.

We also process your data because it is in our legitimate interests that we do so, namely:

  • promoting, marketing and advertising our products and/or services;

  • sending information to you by e-mail or text message about our products and/or services;

  • collating website usage figures and analysis (which are entirely anonymised) for performance reporting and reporting to our funders;

  • understanding the behaviour of visitors to our website so that we can improve our website and/or the products and/or services we provide;

  • protecting the Organisation, our staff, volunteers, funders, partners and clients/customers/service users by taking appropriate legal action against third parties who have committed criminal acts;

  • fulfilling our duties to our customers/clients/service users.


Cookies

We use cookies on our website to collect information from visitors. We collect information on pages viewed. We use Google Analytics, so Google Inc. is a data processor – they process your personal data so that we can understand how visitors access and use our website. Click here for full details on Google’s Privacy Policy


Your legal rights

You have the following rights:

  • the right to ask what personal data we hold about you;

  • the right to ask us to update and correct or delete any out-of-date or incorrect personal data that we hold about you;

  • the right to opt out of any marketing communications that we may send you.

To exercise any of the above rights please contact evolvexplore@gmail.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (the supervising authority for data protection in the UK). To do that please visit their website at https://ico.org.uk/concerns/


Reviewing and changing how we use data

This Privacy Notice was last updated on 09/09/2021.  We regularly review our use of personal data to ensure that what we do continues to be fair, transparent, safe and legal. The Organisation sometimes change software or technologies, or how we work, and this may result in us changing what data we collect and/or how we use it. We will only use your data for the purposes set out above. If we want to use your data for any other purpose we will contact you and seek your express permission before we conduct any such processing. We will always seek to minimise the amount of data we collect and use, and to only keep it for as long as we need too.  Whenever any change is made to how we collect or use personal data we will update this Privacy Notice and any other relevant policies.


 

How to find out more or to make a complaint

We’ve endeavoured to make this Privacy Notice clear, informative and understandable, but if it is not then please contact us and we shall provide further information as required. We will also look to improve the wording of this Privacy Notice, based on feedback.  To provide feedback, ask for more details or to make a complaint about our collection or use of your personal data then please contact evolvexplore@gmail.com